What we do know is that elderly segments of customers take longer to finish Still not the georgia mobile database checkout because they are more careful than younger demographics when it comes to completing online transactions. It is essential, however, to ensure that the customer is using a smartphone. If that’s not the case, you may need to send them the payment link via email.
case we worked on with HRF, a non-profit organisation dedicated to empowering and protecting the interests of the hard-of-hearing community in Sweden. According to HRF, the majority of their donors are elderly individuals, and the organisation was unsure if they would prefer receiving a traditional letter or a digital checkout solution. HRF offered digital checkout to donors up to 75 years old and 50% of them chose the digital checkout.
Ensure that your agents have a deep understanding of the product and can empathise with customers while also building trust. Analysing conversion rates for our merchants, we have observed that organisations with the highest . A conversion rates (50-75%) are those whose telesales agents can connect with the product or the problem it solves. Therefore, we recommend that sales teams implementing digital signing give themselves time to learn, evaluate, and adapt their processes, enabling each agent to . A find an effective way of guiding prospects through the conversion funnel.
Issue #4: “There are too many clicks and customers drop off”
Some of our merchants have expressed concern that the digital . A signing process Still not involved koulibali too many clicks, leading to customer drop-offs. We continuously monitor user behaviour to find out the best ways to optimise customer journeys. It’s worth noting that a 2020 study of the 13 largest clothing e-commerce sites, revealed that the number of clicks required for a purchase and checkout ranges from 15 to a maximum of 25, whereas Waytobill requires only about 12 clicks to be finished.
Moreover, based on our research, customers are generally . A more willing to accept a higher number of clicks if the information is pre-filled for them.
Solution: pre-fill all the information before sending out a payment link
The best way to provide your customers with a positive . A checkout experience i spam data to ensure that all their personal information is correctly filled in before you send a payment link. Make sure there are no spelling errors and that everything, including the email address, is introduced in your system.
We want to emphasise that Waytobill’s checkout has been designed to be intuitive Our experience . A and easy to navigate and we’ve made efforts to minimise the number of clicks required. Therefore, all the clicks involved in the checkout solution are mandatory steps to provide a secure transaction.