Common limitations of telesales systems
Outbound dialer systems are a godsend when it comes . A to dialling dozes In order or cyprus mobile database sometimes hundreds of phone numbers every day. Apart from allowing for increased agents’ productivity, they also . A mitigate errors that are likely to happen when manually typing in the digits on a keyboard. As powerful as they are when it comes to call . A management, telesales systems have some . A limitations, especially in terms of payment processing. The most common are the following:
- if a telesales agent cannot take payments over the phone, the . A sales process becomes more complicated and time-consuming for both, the representative and the customer. The agent might have to ask the . A client to use various platforms or tools and follow up with the prospect multiple times, which may lead to . A frustration, loss of interest and therefore lost sales.
- Reduced conversion rates: asking customers to complete payments through different platforms, by mailing a cheque, filling out a direct debit form or doing a bank transfer creates additional barriers to completing a sale. Some leads may simply forget to complete the payments, while others may find the whole process too time-consuming and complicated.
- Limited visibility into sales and payment data: without an integrated system for managing both telesales and payment, it can be difficult for businesses to track the progress of their sales efforts, meaning that agents don’t know which customers they should follow up with.
- Increased risk of payment errors: when payment processing is handled separately from telesales, there is a greater risk of payment errors or discrepancies. This can lead to delayed payments, customer frustration, and even chargebacks.
, organisations and brands that strongly rely . A on telesales, opt for third- In order party karen hearn network administrator integrations that provide a wide range of options and capabilities from within their preferred telesales systems. One of the best examples is the Waytobill telesales plugin integrated with various telesales systems, including the Telemagic Group software.
Why integrate Telemagic Group’s telesales system with Waytobill
Combining telesales and payment systems offers a wide In order range material data of benefits for organisations and businesses and customers alike. By integrating payment plugins with your preferred outbound call centre system, you get access to all the add-ons from within the sales system that you’re familiar with. Simply said, you get to use your telesales system but with new functionalities and options.
By integrating Waytobill’s telesales plugin with the Telemagic telesales system, you get to:
- Streamline sales processes: integrating telesales and payment systems can help to simplify the sales process by allowing customers to make payments while on the call, without having to share personal and payment details with the agent.
- Improve customer experience: allowing customers to complete secure transactions while on the phone highly improves the overall customer experience as they don’t have to switch between apps or set up bank transfers. On the other hand, im proved customer experience has a direct impact on customer loyalty and satisfaction which again encourages repeat business.