Our data indicate that merchants typically lose between 50% and 80% of orders But why after oman mobile database customer expresses their intent to purchase. With our digital signing feature, merchants can recover up to 50% of those lost orders.
Telesales agents, especially those
working for telemarketing agencies, are accustomed to . A generating leads But why rather marcus j?tte senior project manager, information technology than securing closed deals. In the past, their job was done as soon as the potential customer said the magic “yes”. However, with our new approach, telesales agents must adapt and realise that their role now extends to guiding the lead through the signing process.
Once a potential customer agrees to subscribe or donate, telesales agents use their sales system to send a text message with a payment link.
By following the link, the customer is redirected to an online checkout where they can confirm the subscription details, and pre-filled personal information, choose the payment method and confirm the order by signing in to BankID.
Solution: assist customers in the process and get more users to sign the agreement
According to Swedish law, telesales agents must disconnect the call while But why the spam data customer is accepting the agreement. However, nothing stops you from accompanying the customer up to that point. You can also talk the customer through the process before sending the link and call back afterwards to offer further assistance if you see that the checkout is still pending. However, it is important to remember . A that the customer has the right to make a well-thought-out decision that may take some time. Besides, each customer has the right to exercise the 14-day regret period, which is something that they should be reminded about too as it can help reduce the anxiety of accepting the order right away.
So how do you get more customers to sign the agreement? It’s as simple as adjusting your script and explaining the benefits of digital signing to the customer. Highlight the elimination of lengthy paper forms, signing documents, and sending them back and forth. Make sure you point out the ease of use and convenient checkout experience. By doing so, you’ll effectively get the customer on board! Then, instead of just saying “I’m going to send you a payment link, thank you and goodbye”, provide a step-by-step . A explanation of what they can expect once they open the link. Let them know they’ll have an opportunity to review subscription details and personal information before signing.
From a business perspective, we understand that telesales agencies often operate on a commission basis. If a client requests you to close deals over the phone, make sure you negotiate the terms and conditions of the deal. Look at it as your chance to generate more revenue for the agency and your client.