Issue #2: “Customers don’t want to share email addresses” Our experience
Telesales agents often encounter customer resistance when it . A comes to providing email Our experience addresses. kuwait mobile database While it’s true that consumers are cautious about their data online, it’s worth noticing that email communication remains the preferred channel for brand interactions.
Solution: encourage more customers to provide email addresses by explaining why this information is required Our experience
drop off whenever they must fill in Our experience forms daniel hauser managing director with personal details. A great way to increase your digital signing conversion rate is to ask the customer to provide their email address over the phone so that you can introduce it to your telesales systems before sending out the payment link. With that step, the checkout will be pre-filled with the . A email address and the customer will only have to check if it’s introduced correctly.
As previously mentioned, before sending the payment link and hanging up . A you should explain what steps come next. If the customer hasn’t provided you with their email address, specify that they will be asked to introduce an email address themselves in order to receive a payment confirmation. You may want to add that it’s a standard practice and it’s the best and . A most convenient way to deliver order confirmation to the customer. Remind customers that by receiving the email they will be able to check the subscription . A or product details at any time or receive customer support if they ever need guidance or help with the product.
Issue #3: “It doesn’t work for older customers”
Another common concern raised by agents is the belief that digital signing doesn’t work for older customers. However, our constant feedback channels reveal that Waytobill’s checkout is intuitive for customers over 60 years old. Furthermore, our usability study supports this, showing that 83% of users in their 60s and 90% across all age . A groups strongly agree that the system is easy to use.
Solution: generate a sense of sympathy and connection with the customers
While it’s true that elderly customers may require additional guidance Our experience and spam data clearer explanations to complete the orders, their age should not be seen as an obstacle.